Contact Wincasinolic — a real person answers, any hour
Wincasinolic does not hide behind a chatbot or a form that goes nowhere. The front desk on East 8th Avenue is staffed twenty-four hours a day, every day of the year, and the phone is picked up by a human. Whether you are checking suite availability, holding a private salon, or have a question about limits and refunds, someone here can answer it without transferring you around. Send us a message using the form below, call, or just walk in — we are a four-minute walk from the Olympic Village SkyTrain station and there is gated parking underneath the building.
Visit Us
5 East 8th AvenueVancouver, BC V5T 1R6, Canada
Call the Desk
+1 604 738 1942Reception answers 24 hours a day, every day
Email Us
wincasinolic@gmail.comReplies within one business day
Hours
Reception 24/7Salons open 4pm to 2am daily
Tell us what you need
Fill in the form and a host will get back to you with the details. We do not send marketing emails unless you ask for them, and we never pass your details to anyone outside the hotel.
- Suite availability and rates
- Private event quotes for ten to sixty guests
- Deposit limits, cool-off periods and self-exclusion
- Group bookings, corporate accounts and repeat-guest rates
- Billing and refund queries
Your details are handled under our Privacy Policy and the terms on our Terms and Conditions page. You can ask us to delete your data at any time.
On East 8th Avenue, minutes from the seawall
Wincasinolic sits just off Main Street on East 8th, a short walk from the Olympic Village SkyTrain station and the Vancouver seawall. The building has gated underground parking with a direct elevator up to the suite floor, and a step-free public entrance for anyone arriving by taxi or rideshare.
Open in Google MapsFour ways to reach the front door
Parking is on site, the SkyTrain is four minutes away, and the front desk will happily talk you in if you get turned around.
By SkyTrain
Four minute walk from Olympic Village Station on the Canada Line. Exit toward West 2nd, then turn south onto Main and right onto East 8th.
By Car
Gated underground parking with a direct elevator to the suite floor. Overnight guests pay a flat rate, and valet is available after 6pm.
By Taxi or Rideshare
Ask for the East 8th Avenue entrance. Drop-off is directly in front of the door, with step-free access to reception and the gaming floor.
From YVR Airport
About twenty-five minutes by car outside of rush hour, or fifty minutes on the SkyTrain with one change at Broadway-City Hall. Transfers available.
When everything is running
Reception never closes. The gaming floor runs around the clock, and the kitchen keeps hot food going until the small hours. Private salons follow their own schedule set at booking.
- Reception & Check-in24 hours, every day
- Gaming Floor24 hours, every day
- Suite Host Desk24 hours, every day
- Kitchen (hot food)11:00 – 01:00 daily
- Room Service24 hours, every day
- Private Salons16:00 – 02:00 by booking
- Event Enquiries09:00 – 21:00 daily
Questions we field every day
Short, straight answers. If yours is not here, the front desk will pick up the phone in seconds.
See Full PricingTwo things guests usually call about
Most enquiries land on one of these two pages. Have a read before you call, and you will skip most of the questions we would ask anyway.
Read the guides first
Two pieces that answer about eighty percent of the questions we get on the phone. Worth ten minutes before you book.
All Articles
We are strictly for adults
Every guest entering the gaming floor or booking a suite must be nineteen or older, as required by British Columbia law. Photo identification is checked at the door for every person, every visit. If you have any concerns about your play, or want to talk through limits and self-exclusion before you arrive, call the desk and ask for the Responsible Gaming Officer — it is confidential, it is free, and it is what we are here for.
If the phone rings twice, someone is on the floor — leave a message and we call back
Reception is staffed twenty-four hours a day. Call for immediate answers, or send a message and we will get back to you within a few hours.