What we collect
Wincasinolic collects only what we need to run your booking and your stay. That means your name, contact details, date of birth, government ID for age verification, and the payment details you give us at checkout. If you stay with us, we also keep a record of your room, your spending on the property, and any requests you made to your host.
If you use the website, we log your IP address, browser type, the pages you visit, and the time of your visit. We do not track you across other websites, and we do not sell any of this information to anyone.
How we use your information
We use your details to confirm bookings, verify that you are 19 or older, process payments, and meet our legal obligations under British Columbia gaming rules. We also use your contact information to send booking confirmations and receipts and, only if you opt in, occasional offers from the hotel.
- Confirming and managing your reservation
- Age and identity verification
- Payment processing and fraud checks
- Sending service messages about your stay
- Marketing emails, only with your explicit consent
Sharing your data
We share data with a small number of partners who help us operate: our payment processor, our booking platform, and the provincial regulator when the law requires it. These partners are contractually bound to use your data only for the purpose we hired them for.
We do not sell, rent, or trade your personal information. Ever.
Cookies and tracking
Our website uses cookies to keep your session working and to understand how people move through the site. You can read the full list in our Cookie Policy. You can also block or delete cookies in your browser, though some parts of the booking flow may stop working if you do.
Your rights
If you are in the European Union, the United Kingdom, or anywhere with similar data protection laws, you have rights under the GDPR and equivalent rules. You can ask us to show you what we hold about you, correct anything wrong, delete your data, or stop processing it. You can also object to marketing at any time.
To exercise any of these rights, email wincasinolic@gmail.com. We respond within 30 days, usually much faster.
How long we keep it
Booking and payment records are kept for seven years to satisfy tax and gaming regulations. Marketing preferences are kept until you withdraw consent. Website logs are deleted after 12 months. When data is no longer needed, we delete it securely or anonymise it.
If you have questions about this policy, contact us at 5 East 8th Avenue, Vancouver, BC V5T 1R6, Canada, or call +1 604 738 1942.