Thank you — your request is with the Wincasinolic front desk
Someone on our team in Vancouver has your message in hand right now. If you sent it during the day you will hear back within about four hours, and anything that arrived overnight gets a reply by mid-morning at the latest. Urgent booking changes are always fastest by phone, since reception on East 8th Avenue is staffed twenty-four hours a day, every day of the year. In the meantime, you may find the two guides below useful — they answer most of the questions people send us.
Three short steps, then we get out of the way
No chase emails, no automated drip sequences, no calls at bad hours. Here is exactly what follows your message.
We read it properly
A host looks at your enquiry, checks availability against the dates you gave us, and works out which package actually fits your group size and budget rather than pushing the most expensive one.
We reply with real numbers
You get a written answer with the exact rate, what is included, and anything you should know about the dates you picked. If you asked about a private event, the reply comes from the events desk directly.
You decide, we hold the date
If you want to go ahead, we place a provisional hold on the room or salon for forty-eight hours at no cost, so you have time to check with everyone without the date disappearing.
The phone is always the fastest way
If your enquiry is time-critical, or you would rather not wait for an email, the desk is staffed around the clock. You will get a human who can check availability on the spot and hold a date while you are still on the line.
- Reception: 24 hours a day, every day
- Email replies within one business day
- Walk-in welcome any time — 5 East 8th Avenue
Call the Front Desk
+1 604 738 1942
Suite availability, event dates, and anything urgent.
Hold a Date
We will place a free forty-eight hour hold on any suite or salon while you decide.
Two guides worth ten minutes
Written by the people behind the desk, in plain English, with the actual numbers and the mistakes most first-timers make.
Two things guests usually book next
If your enquiry was about a suite or a private event, the full details are one click away. Read them before we reply and you will already know what you want.
Home
Back to the start, with the full overview of suites, salons, and everything else we run.
Go HomePricing
All three suite tiers, all three event packages, and the add-ons we actually get asked for.
See PricesAbout Us
Sixteen years on East 8th Avenue, told in small moments, with the team who actually runs this place.
Our StoryContacts
Direct phone, email, map and the full FAQ. Best place to look if your question is time-critical.
Contact UsQuick reminder. Wincasinolic is strictly for guests aged nineteen and over, as required by British Columbia law. If you included anything sensitive in your message, it is handled under our Privacy Policy and you can ask us to delete it at any time. If your question was about refunds, the full schedule is on our Refund Policy page, and the details of our licensing and responsible gaming tools are on our Legal Information page.
Thanks again — we will be in touch shortly
Sit tight and enjoy the rest of your day. If you need something in the meantime, the front desk picks up the phone twenty-four hours a day.